Research interview

A structured interview template.
At what stage of the design process is the tool most useful? 
What does it do? 

Research interviews gather in-depth information about the topic in question. When members of the co-design team conduct the research interviews, it helps everyone deeply understand the topic.

How do you use it? 

Consider the problem you are looking to design solutions for: 

  1. What do you need to understand?
  2. Who do you need to speak to? 

Create questions in order to fully understand the topic. (You may need to create different interview templates for the different groups of people you need to speak to.)

Create a structured interview template with no more than 8–10 questions. 

Encourage members of the co-design team to interview 2 or 3 people as part of their research. 

Encourage members to write an interview summary and then bring their feedback to the group.

Useful resources when using the tool 

It is helpful to record the interviews using a video camera or an audio recorder so that you can revisit the research in the future.